Last Updated: December 2024
These Terms and Conditions ("Terms") govern your use of the services provided by Kingsto Nupon Hull Local SEO ("Company," "we," "us," or "our"). By engaging our services, you ("Client," "you," or "your") agree to be bound by these Terms.
1. Definitions
2. Services
2.1 Scope of Services
The specific services to be provided will be outlined in a separate proposal or agreement. Our services may include but are not limited to:
2.2 No Guarantee of Results
While we use industry best practices and proven strategies, we cannot guarantee specific rankings, traffic levels, or business outcomes. Search engine algorithms are controlled by third parties and are subject to change without notice. Results vary based on many factors including competition, industry, and market conditions.
2.3 Third-Party Platforms
Our services may require access to third-party platforms (Google, Facebook, website hosting, etc.). You are responsible for maintaining accounts with these platforms and complying with their terms of service. We are not responsible for changes, outages, or policy updates made by third-party platforms.
3. Client Responsibilities
To enable us to provide effective services, you agree to:
4. Payment Terms
4.1 Fees
Fees for our services will be specified in your proposal or agreement. All fees are in British Pounds (GBP) unless otherwise stated.
4.2 Payment Schedule
4.3 Late Payment
Late payments may incur interest at 8% above the Bank of England base rate. We reserve the right to suspend services if payment is more than 14 days overdue.
4.4 Refunds
Due to the nature of digital marketing services, we do not offer refunds for work already completed. Setup fees and monthly retainers are non-refundable once services have commenced.
5. Contract Duration and Termination
5.1 Contract Term
Unless otherwise specified, SEO and ongoing marketing services are provided on a rolling monthly basis after any initial minimum term specified in your agreement.
5.2 Minimum Term
Some services may require a minimum commitment period as specified in your proposal. This reflects the time needed to implement strategies and see results.
5.3 Termination
5.4 Post-Termination
Upon termination, we will provide reasonable assistance to transfer access and materials back to you. Any outstanding invoices become immediately due. We are not responsible for maintaining rankings or performance after termination.
6. Intellectual Property
6.1 Client Materials
You retain ownership of all materials you provide to us (logos, images, content, etc.). You grant us a licence to use these materials for the purpose of providing our services.
6.2 Our Work Product
Upon full payment, you will own the deliverables we create specifically for you (website designs, custom content, etc.). We retain ownership of our proprietary tools, processes, templates, and methodologies.
6.3 Portfolio Rights
Unless otherwise agreed, we may reference our work for you in our portfolio, case studies, and marketing materials.
7. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information disclosed during our engagement. This includes but is not limited to:
8. Limitation of Liability
8.1 Service Limitations
Our liability for any claim arising from our services is limited to the fees you paid us in the 12 months preceding the claim.
8.2 Exclusions
We are not liable for:
8.3 Force Majeure
Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, war, pandemic, or government action.
9. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
10. Website Terms
10.1 Website Use
By using our website, you agree to use it only for lawful purposes and in accordance with these Terms.
10.2 Accuracy of Information
We strive to keep our website accurate and up-to-date, but we do not warrant that all information is complete, accurate, or current.
10.3 External Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.
11. Dispute Resolution
In the event of any dispute, both parties agree to:
12. General Provisions
12.1 Entire Agreement
These Terms, together with any signed proposal or agreement, constitute the entire agreement between us and supersede any prior discussions or agreements.
12.2 Amendments
We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.
12.3 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
12.4 Waiver
Our failure to enforce any provision does not constitute a waiver of our right to enforce it later.
12.5 Assignment
You may not assign your rights under these Terms without our written consent. We may assign our rights to a successor or affiliate.
13. Contact Information
If you have any questions about these Terms, please contact us:
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.